Healthcare & long-term care

IT for nursing homes, assisted living and home care.

When PointClickCare stops loading at 2 a.m., the night nurse isn’t thinking about the network. We keep clinical systems, Wi-Fi and phones running for healthcare operators, and we know what surveyors check.

Running a skilled nursing facility? See IT support for skilled nursing or request a free HIPAA risk assessment.

What we handle

  • 24/7 help desk staff can call from the floor
  • HIPAA Security Rule safeguards
  • CMS emergency-preparedness support
  • Nurse call and building-wide Wi-Fi
  • Agency and temporary staff accounts
  • Multi-facility standardization
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What matters to you

What we focus on.

Clinical systems always up

PointClickCare, MatrixCare and eMAR depend on the network and workstations at every nurse station.

Compliance you can show

Risk assessments, access controls and backups documented for HIPAA and CMS.

Wi-Fi in every wing

Coverage for tablets, nurse call and staff devices, separated from guest access.

Downtime readiness

A plan, and the hardware, for when the internet or the EHR goes down.

Nationwide

One IT team for every office you have, coast to coast.

Your staff calls the same help desk from any location, and when a problem needs hands, an RDE technician is already nearby. Headquartered in New York, working across the country.

  • One help deskEvery location, every employee, one number
  • Technicians nationwideOn-site support in all 50 states
  • Built for growthNew offices set up and supported from day one
Questions

Common questions.

Do you sign a business associate agreement?

Yes. We sign a BAA with healthcare clients before we touch systems that hold patient information.

Can you support facilities in different states?

Yes. We have technicians in all 50 states and support multi-facility operators from one help desk.

How do we get started?

Start with a free IT assessment. We review your systems and give you a written report with our recommendations.

Find out what your IT really needs.

A free assessment of your network, backups and security, with a written report of what we found. No obligation.