When PointClickCare stops loading at 2 a.m., the night nurse isn’t thinking about the network. She’s thinking about the medication pass that’s due in twenty minutes. RDE Technologies supports skilled nursing facilities and nursing homes and we treat every outage the way your staff experience it: as a resident-care problem first and an IT ticket second.
Most IT companies are built around offices that close at 5 p.m. A skilled nursing facility never closes. Care is documented around the clock, staff change every shift, and many of the people logging in are agency nurses who were not there last week. Shared workstations, med carts with laptops, tablets in hallways and a nurse call system that rides on the same network all have to keep working at the same time.
That changes what good support looks like. A slow login is a delayed med pass. An unplanned Wi-Fi outage on one wing means staff walking to the nurses’ station to chart. A former employee’s account that was never disabled is a HIPAA finding waiting to happen. We plan around those realities instead of a generic office checklist.
Skilled nursing operators rely on RDE Technologies for the IT behind their facilities.
A managed IT provider keeps the systems resident care depends on running: the EHR and eMAR, workstations and tablets on the floor, Wi-Fi, phones, nurse call connectivity, backups and email security. It also documents HIPAA security safeguards and helps the facility show surveyors and auditors that those safeguards exist and are tested.
Yes. PointClickCare and MatrixCare are cloud-hosted, so the vendor runs the application. What fails inside the building is everything between staff and that application: the internet connection, the firewall, Wi-Fi coverage, workstations, printers for downtime reports, and user accounts. That is the part we monitor and fix, and we escalate to the EHR vendor with the details they ask for when the problem is on their side.
Yes. The HIPAA Security Rule requires every covered entity, nursing homes included, to conduct an accurate and thorough risk analysis of the risks to electronic protected health information and to keep it current. It is the document auditors and the HHS Office for Civil Rights ask for first.
CMS requires long-term care facilities to keep an emergency plan, policies and procedures, a communication plan, and training and testing under 42 CFR 483.73. IT supports several of those pieces: a way to reach staff and residents’ families when systems are down, backups of medical documentation that can be restored, and downtime procedures staff have actually practiced.
Yes. Multi-facility operators get standardized networks, accounts and security settings across buildings, one view of every site, and a single team that knows each facility.
RDE Technologies is based in Oceanside, New York. We support skilled nursing facilities across the United States, on site and remotely.
Tell us how many facilities you run and what is getting in your staff’s way. We will tell you plainly what we would fix first.
Call (844) 535-9799 or email Sales@rdetech.com.
