Managed IT services in New York City
When the network drops at a Midtown law office an hour before a filing deadline, nobody wants to leave a voicemail and wait for a call back. RDE Technologies runs IT for New York City businesses with a help desk staffed 24/7 and technicians who come on site, so a problem gets a person working on it instead of a place in a queue.
We are a managed IT services company based in Oceanside on Long Island, supporting offices in Manhattan, Brooklyn, Queens, the Bronx and Staten Island.
Why NYC businesses switch IT providers
The complaint we hear most from businesses looking for a new IT company is not price. It is waiting hours for someone to call back while staff sit idle. In a city where an hour of a partner’s time, a missed patient call or a closed register costs real money, slow support is the most expensive kind.
Managed IT fixes that by making one team responsible for keeping your systems running, not just for showing up when something breaks. We watch the network, patch and maintain your computers, keep backups working and answer the help desk around the clock.
What managed IT from RDE includes
- 24/7 help desk and remote support. Staff can reach us any hour, and we connect remotely to fix problems on the spot. Remote support
- On-site technicians. When a fix needs hands on the hardware, a field technician comes to your office.
- Maintenance and monitoring. Updates, patching and monitoring for workstations, servers and network equipment. Maintenance services
- IT security. Firewalls, email filtering, multi-factor authentication and account management for staff who join and leave. Security management
- Data backup. Backups of your files and systems, checked so you know they will restore. Data backup
- Network management. Internet, switches, firewalls and Wi-Fi set up and managed as one system. Wireless installation
- VoIP phone systems. Business phones with failover, so calls keep coming in when the office internet drops. VoIP phones
- Network cabling. Structured cabling for new offices, moves and build-outs. Data cabling
- Web hosting. Hosting for your company website. Web hosting in New York
- IT assessments and new technology. A review of what you have today and help choosing and setting up what comes next. IT assessments
Who we support in New York City
- Law firms. Confidential client files, secure email and remote access for attorneys who work from court, home and the office.
- Healthcare practices, nursing homes and assisted living. HIPAA security safeguards, protected access to patient records and systems that have to work around the clock. Nursing homes can start with our free HIPAA security risk assessment, and we cover long-term care in more detail on our skilled nursing IT page.
- Businesses with more than one location. One standard setup across sites, one team, and reporting by location.
- Small and mid-sized offices. Companies that have outgrown the employee who “knows computers” and need a team that answers every time.
How we start
- Free IT assessment. We review your network, computers, accounts, backups and security, and tell you plainly what is at risk.
- Onboarding plan. We fix the highest-risk findings first, document your environment and set up monitoring. If you are leaving another IT provider, we plan the switch with you.
- Ongoing support. Help desk, maintenance, security updates and regular reviews with whoever runs your office.
Where we work
We support businesses across all five boroughs: Manhattan, Brooklyn, Queens, the Bronx and Staten Island, plus Nassau and Suffolk counties on Long Island. For companies with offices outside New York, we support locations across the United States on site and remotely.
Managed IT in NYC: common questions
What are managed IT services?
Managed IT services means an outside team takes ongoing responsibility for your technology for a monthly fee: help desk support, maintenance and updates, security, backups and network management. Instead of paying for each repair, you get a team whose job is to prevent problems and fix them quickly when they happen.
How much do managed IT services cost in New York City?
It depends on how many people and devices you have, how many locations you run and what you need covered. We give you a quote after a free IT assessment, so the price reflects your office rather than a generic package.
Is your help desk available after hours?
Yes. Our help desk is staffed 24/7, including nights and weekends.
Do you provide on-site IT support in Manhattan?
Yes. We support offices in Manhattan and the other boroughs both remotely and on site, and send a technician when a problem needs someone in the room.
Can you take over from our current IT provider?
Yes. We start with an assessment so we know what you have, then plan the switch with you.
Do you support HIPAA-regulated practices?
Yes. We set up and document the technical safeguards the HIPAA Security Rule (45 CFR Part 164, Subpart C) calls for, such as access controls, encryption and backups. Confirm your specific obligations with your compliance officer or counsel.
Talk to an IT specialist
Tell us how many people you have, where your offices are and what is getting in your team’s way. We will tell you plainly what we would fix first.
Call (844) 535-9799 or email Sales@rdetech.com.
